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Getting Started
JTMConnect is a secure remote desktop support tool designed for government departments. It allows technicians to view and control client computers remotely with full encryption.
System Requirements
- Operating System: Windows 10 or Windows 11
- Network: Internet connection or local network access
- Permissions: Administrator rights may be required for installation
For Clients
If you need remote assistance, follow these steps:
- Download the Client App - Get the installer from the Download page and run it on your computer.
- Launch the App - Open JTMConnect Client. A 6-character Session ID will appear automatically.
- Share Your ID - Tell your Session ID to the technician via phone, email, or chat.
- Accept Connection - When the technician requests access, click "Accept" to allow the remote session.
- End Session - Click "Disconnect" anytime to end the remote session.
For Technicians
Technicians can connect to client computers using the Technician App:
- Download the Technician App - Get the installer from the Download page.
- Launch the App - Open JTMConnect Technician on your computer.
- Enter Session ID - Type or paste the 6-character ID provided by the client.
- Request Access - Click "Connect" to send a connection request to the client.
- Wait for Approval - The client must accept your request before the session starts.
- Remote Control - Once connected, you can view and control the client's screen.
Remote Control Features
- Mouse Control: Move, click, and drag on the remote screen
- Keyboard Control: Type on the remote computer
- Fullscreen Mode: Expand the view for better visibility
- Toggle Keyboard: Enable/disable keyboard input
Security
JTMConnect uses several security measures:
- End-to-End Encryption: WebRTC encrypts all remote control data
- Explicit Consent: Clients must accept every connection request
- Session Timeout: Sessions end automatically when disconnected
- No Account Required: No personal data is stored
Troubleshooting
Cannot Connect to Server
- Check if the server is running (use Server Manager)
- Verify the correct WebSocket URL in client/technician settings
- Check firewall settings - allow the server port (default: 3000)
Remote Screen Not Showing
- Ensure both parties have stable internet connection
- Try restarting the remote session
- Check if WebRTC is blocked by network policies
Input Not Working
- Make sure keyboard control is enabled in the technician app
- Click on the remote screen area to focus it
Need More Help?
If you need further assistance, contact our support team: